Managing Quality on Projects
Based on the PMBOK® Guide – Fifth Edition and the ISO standards.

Managing quality on projects is the responsibility of the project manager whether it is the quality of the product or service provided by the project, the quality of the project management of the project or the quality of products or services procured from providers outside the project. This course addresses how to plan for quality on your project, how to ensure that you will be able to deliver the quality agreed and how to determine if you have actually delivered the quality as agreed. It also addresses the role of quality improvement on projects. These aspects incorporating lectures, discussions, and practical classroom exercises are addressed in this course.
Course Outline:
01-The fundamentals of managing quality on projects:
  • Defining quality
  • What level of quality do we need?
  • Different quality standards
  • Quality management and the project life cycle
  • Cost of quality
  • The benefits of quality management on projects

02-How do we plan for quality? 
  • The quality management plan
  • Inputs to Quality planning
  • Outputs from Quality planning

03-How do we make sure we can deliver quality (Quality Assurance)? 
  • Inputs to Quality Assurance
  • Quality assurance tools
  • Outputs from Quality Assurance
04-How do we monitor that we are delivering quality (Quality Control)? 
  • Control charts
  • Cause and effect Diagrams
  • Histograms
  • Pareto charts
  • Flow charts
  • Check sheets
  • Scatter diagrams
  • Statistical sampling
  • Inspection
  • Approved change request review
  • Inputs to Quality Control
  • Outputs from Quality Control

05-How do we improve the quality? 
  • Define quality improvement 
  • Basic steps in quality/process improvement
  • Benefits of quality/process improvement
  • Process Improvement plan
Prerequisites:
Delegates must understand the basic principles of project management and must have experience in managing projects.

Duration and material:
  • Course duration:- two days (14 hours) classroom format instructor-led training in a relaxed learning environment allowing for real-time feedback, questions and answers, and practical exercises.
  • Student manual provided.
Please contact training@pmta.co.za for more information or a quotation.